If you have a problem with the Bed Bug Plug Product (Product), please contact Customer Service at 1-844-BUG-PLUG or email at Support@BedBugPlug.com for assistance. Please keep this contact information for future reference. You may return the Product to us within ninety (90) days of your purchase so long as you provide us with your original proof of purchase, we will then provide you a refund of your purchase price. All returns of opened product will require a return number assigned by the Bed Bug Plug Support team. This Return number is obtained by emailing Support@BedBugPlug.com. No returns are permitted after ninety (90) days except for in accordance with the limited manufacturer warranty set forth below. Inspect Before Each Use. This Product must be inspected before use to ensure it has not been damaged in shipment. If damaged, do not use and immediately contact Customer Service via by phone or email for a return authorization for the product to be returned to Bed Bug Plug, LLC for a replacement. Never return any open packages or used replacement cartridges without a return #. Sorry, we required you to keep your bed bugs to yourself!


We will provide a one (1) year limited warranty that covers any manufacturer defect in material or workmanship and provide you with a replacement product so long as follow our return policy. In order for us to assist you under our return policy, you must contact Customer Service and obtain return/replacement authorization number, provide the original packaging of the Product, minus any replacement cartridges which should not ever be returned, and provide the original receipt of proof of purchase of the Product. This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state. This limited warranty is in lieu of any other warranty or condition, whether expressed or implied, including, without limitation, any statutory warranty or condition of merchantability or fitness for a particular purpose and it does not cover any parts subject to wear and tear, including any replacement cartridges. This limited warranty also does not cover damage from misuse, abuse, neglect, including failure to maintain the product, and use the product in accordance with the IMPORTANT SAFETY INSTRUCTIONS included with the product and/or on our website. This limited warranty is valid only in the country of purchase and if you follow the warranty claim procedures as noted.


Bed Bug Plug and the Product manufacturer expressly disclaim all responsibility for special, incidental and consequential damages or losses caused by the use of this product. Any liability is expressly limited to an amount equal to the purchase price paid for the Product whether the claim is based on contract, indemnity, warranty, negligence, strict liability or otherwise. Some states do not allow this exclusion or limitation of incidental or consequential losses, so the foregoing disclaimer may not apply to you.


This Product has been designed for the early detection and capture of bed bugs and was neither designed nor manufactured as a product used or any other purposes. This Product is offered to you conditioned upon your acceptance without modification of the terms, conditions, and notices contained herein and must be used in accordance with the SAFETY INSTRUCTIONS WHICH ARE INCLUDED IN THE PACKAGING AND/OR ON OUR WEBSITE. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell, any information, software, products or services obtained, from Bed Bug Plug, LLC’s website or its Products.


Your order from Bed Bug Plug, LLC, and the disclaimer statements contained herein are governed by the laws of the State of New Jersey. You hereby consent to the exclusive jurisdiction and venue of the Courts of the State of New Jersey, in all disputes arising out of or relating to the use of this Product. Use of this Product is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.


Bed Bug Plug, LLC reserves the right to change the terms, conditions, and notices under which any of its Products are offered.